Support / Dungeonfog

If you are unable to find what you are looking for, please join us on Discord or email us at support@dungeonfog.com.

** For Deios support, click here **

Support Articles

General Support articles for the Battlemap Editor

Tutorials

If you are new to the application or are looking to learn more about the application and what you can do, please check out our tutorial seciton or our YouTube playlist.

Software System Requirements

Battlemap Editor

OS Support

Windows 10
Ubuntu 22.04.2 LTS
macOS High Sierra

Browser Requirements

8 GB System RAM
Chrome or Firefox
- WebGL2 support required.
Window Dimensions - 1280 x 720
An Internet connection
- Note - Temporary loss of Internet will not interfere with map editing.

Supported Addons

Lastpass
uBlock Origin

Addons to Disable

Adblock Plus
ExpressVPN (VPN is fine, just not its associated browser plugin)
Greasemonky

Deios

Windows/Linux System Requirements

Windows - Windows 10 with latest updates
Linux - Ubutu 20.04 LTS (virtualization not supported)
CPU - Intel Haswel/AMD FX-6XXX or equivalent
RAM - 8 GB RAM
Graphics - Nvidia GeForce GTX 950m (Recommended - Nvidia GeForce GTX 1060 6GB)
- Shader Model - 5.0
Diskspace - 300 MB (additional space for maps is required)

Mac System Requirements

macOS - Big Sur 11.2.3
CPU - Intel i5 2017
M1 - Supported via Rosetta 2, native support in development
RAM - 8 GB RAM
Graphics - Intel HD Graphics 615 (Recommended - Dedicated GPU)
Diskspace - 300 MB (additional space for maps is required)

Refund Policy

DungeonFog Subscriptions

DungeonFog subscriptions are non-refundable. You can cancel your subscription at any time and your subscription will remain active until the end of its period.

Right to Withdrawal - In accordance with Fern- und Auswärtsgeschäfte-Gesetz (FAGG) (https://www.ris.bka.gv.at/GeltendeFassung.wxe?Abfrage=Bundesnormen&Gesetzesnummer=20008847) refunds will be issued if requested within the first 14 days of a new subscription. The right to withdrawal is forfeit upon downloading a map. No other refunds are available.

OnDemand Codes

Refunds for OnDemand codes are only available if the code has not yet been activated, requested within 14 days of purchase, and are only available to the original purchaser.

To request a refund of an OnDemand code, please contact us at support@dungeonfog.com and provide the unused codes to be refunded and the orderID of your purchase (It looks like this: *DUNGEONFOGKG123456-7891-01112*).

DungeonFog Support

Welcome to our new HelpDesk