At DUNGEONFOG (hereinafter referred to as DGNFOG), we’re committed to protecting and respecting your privacy. This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By checking the box when signing up and using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to contact@dungeonfog.com or by writing to Gebirgsgasse 26,1230 Vienna, Austria.
Who are we?
DUGEONFOG GMBH is the company running the services at www.dungeonfog.com headquartered at Gebirgsgasse 26,1230 Vienna, Austria.
How do we collect information from you?
We obtain information about you when you use our website, when you contact us about products and services, become a member of DGNFOG, register for newsletters or communications or sign up for free or premium membership.
What type of information is collected from you?
The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you make a purchase online or purchase a product from us (such as a subscription), your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.
We and our third party service providers, including analytics and third party content providers, may automatically collect certain information from you whenever you access or interact with the Service. This information may include, among other information, the browser and operating system you are using, the URL or advertisement that referred you to the Service, the search terms you entered into a search engine that led you to the Service, areas within the Service that you visited, and other information commonly shared when browsers communicate with websites. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, and site functionality.
The information we collect also includes the Internet Protocol (“IP”) address or other unique device identifier (“Device Identifier”) for any device (computer, mobile phone, tablet, etc.) used to access the Service. A Device Identifier is a number that is automatically assigned or connected to the device you use to access the Service, and our servers identify your device by its Device Identifier. Some mobile service providers may also provide us or our third party service providers with information regarding the physical location of the device used to access the Service.
The technology used to collect information automatically from you may include the following:
In addition, we and our marketing partners, affiliates, analytics, and service providers may use a variety of other technologies (such as tags) that collect similar information for security and fraud detection purposes and we may use third parties to perform these services on our behalf.
How is your information used?
We may use your information to:
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not actively share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process marketplace purchases or send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.
Please be reassured that we will not release your information to third parties beyond our partners, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
Third Party Product Providers we work in association with
We work closely with various third party product providers to bring you a range of quality and reliable products and services designed to meet your needs regarding textures, props and map assets. When you enquire about or purchase one or more of these products, the relevant third party product provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. In some cases, they will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy. These third party product providers will share your information with us which we will use in accordance with this Privacy Policy.
When you are using our secure online payment pages, your payment is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. Before purchasing you have the possibility to review their terms and you have to agree to them seperately. If you have any questions regarding secure transactions, please contact us.
Your order will be processed by our reseller fastspring (Bright Market, LLC d/b/a FastSpring. 801 Garden St., Santa Barbara, CA 93101). The data at fastspring is protected under the EU-US Privacy Shield, additionally fastspring has committed to follow all EU privacy laws starting 2018-05-28. Your data will be kept at fastspring after you cancel a subscription for tax reasons. See their privacy policy for details. Your credit card information - if you use a credit card to purchase the premium product - is transmitted to fastspring, we do not know your credit card data.
You may register to join the Service directly via the Service or by logging into your account with a third party social networking service (“SNS”) via our Service (e.g., Facebook, LinkedIn and other third party services that let you sign in using your existing credentials with those services). If you choose to register via an SNS, or to later link your account with the Service to your account with an SNS, we will use the Personal Information you have provided to the SNS (such as your name, email address, gender and other information you make publicly available via the SNS) to create your account. Note that the information we collect from and through an SNS may depend on the privacy settings you have set with the SNS and the permissions you grant to us in connection with linking your account with the Service to your account with an SNS. Other than what we may share with the SNS as described below, the Personal Information an SNS has about you is obtained by the SNS independent of our Service, and DGNFOG is not responsible for it.
The DGNFOG Service also may permit additional interactions between it and a third party website, service, or other content provider, such as enabling you to “like” or share content to a third party SNS. If you choose to “like” or share content, or to otherwise share information from or via our Service with a third party site or service, that information may be publicly displayed, and the third party may have access to information about you and your use of our Service (and we may have access to information about you from that third party). These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Your interactions with third parties through an SNS or similar features are governed by the respective privacy policies of those third parties.
Please note that your relationship with any SNS is governed solely by your agreement(s) with such SNS. If your SNS account terminates, then functions enabled through the link between your DGNFOG account and your SNS account will terminate as well.
Google Tag Manager
Our website uses Google Tag Manager. The Tag Manager does not collect any personal data. Instead, it facilitates the triggering of other tags, which may, in turn, collect data. Google Tag Manager does not access this data. If deactivation is performed at the domain or cookie level, it will remain in effect for all tracking tags implemented with Google Tag Manager. You can find Google's privacy policy regarding this tool here: Google Tag Manager Use Policy
Google Analytics
We use Google Analytics on our site, a web analytics service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter referred to as "Google".
Google Analytics employs so-called "cookies", which are text files placed on your computer, to help analyze how users use the site. The information generated by the cookies about your use of the website, including your IP address, will be transmitted to and stored by Google on servers in the United States.
We utilize Google Analytics on our website with the addition of "gat.anonymizeIp". In this case, your IP address will be truncated and thus anonymized by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area.
Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for us, and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.
According to Google's own statements, Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.
Furthermore, you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=de.
If you visit our site using a mobile device (smartphone or tablet), you need to click this link instead to opt out of Google Analytics tracking on this website in the future. This is also an alternative to the browser add-on mentioned above. By clicking the link, an opt-out cookie will be set in your browser, which is valid only for this browser and this domain. If you delete the cookies in this browser, the opt-out cookie will also be deleted, so you will need to click the link again.
If you have agreed to link your web and app browser history to your Google account and to use information from your Google account to personalize ads, Google will use your data together with Google Analytics data to create target audience lists for cross-device remarketing. Google Analytics initially collects your Google-authenticated ID on our website, which is linked to your Google account (thus, personal data). Subsequently, Google Analytics temporarily links your ID with your Google Analytics data to optimize our target audiences.
If you do not agree with this, you can opt out by adjusting the settings in the "My Account" section of your Google account.
Google Ad Services & Conversion Tracking
This website utilizes online marketing tools from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. This is used to recognize when a visitor has reached our website via a Google advertisement. Google uses cookies, which are stored on your computer and enable an analysis of website usage. The cookies for so-called "conversion tracking" are set when you click on an advertisement placed by Google. These cookies expire after 30 days and are not used for personal identification. If you wish to prevent "conversion tracking", you can configure your browser to block cookies from the domain "googleadservices.com". You also have the right to opt out. If you would like to learn more about these methods or understand what options you have to prevent this information from being used by Google, click here: Google Ad Settings
META / Facebook Pixel
Our website uses the Facebook Pixel, a service provided by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, United States (hereafter "Facebook"). The legal basis for the use of the Facebook Pixel is your prior consent in accordance with Article 6(1)(a) of the GDPR.
This allows users of our website, during their visit to the Facebook social network or other websites using the same process, to be shown interest-based advertisements ("Facebook Ads"). By using the Facebook Pixel, your browser automatically establishes a direct connection to Facebook's server. We have no influence over the scope and further use of the data collected by Facebook through the use of this tool, and therefore inform you to the best of our knowledge: By integrating the Facebook Pixel, Facebook receives information that you have clicked on an ad from us or visited the corresponding page of our website. Facebook uses various techniques for data collection: log data, cookies, collection of device information, clickstream data, and clickstream inferences. We have no control over the nature and extent of the data transmitted in this way, nor over its further processing. To the best of our knowledge, Facebook receives information such as your IP address, the date and time of the request, the URL of the website from which the request originates, the hostname of your access device, the installed operating system and its interface, the type and version of the browser, the language and version of the browser software, as well as information about your use of this website (e.g., information about viewed content). If you are registered with a Facebook service, Facebook can associate the visit with your account. Even if you are not registered with Facebook or have not logged in, it is possible for the provider to obtain and store your IP address and other identifying features.
By using the Facebook Pixel, our aim is to only display Facebook Ads to Facebook users who have also shown an interest in our online offering. With the help of the Facebook Pixel, we want to ensure that our Facebook Ads correspond to the potential interests of users and do not appear intrusive. Furthermore, we can track the effectiveness of Facebook Ads for statistical purposes using the Facebook Pixel, by seeing whether users were redirected to our website after clicking on a Facebook Ad. The legal basis for the use of the Facebook Pixel is your prior consent in accordance with Article 6(1)(a) of the GDPR. You can revoke your consent at any time using this link.
The information collected via the pixel may also be aggregated by Facebook, and the aggregated information may be used by Facebook Inc. for its own advertising purposes as well as for the advertising purposes of third parties. For example, Facebook Inc. may infer certain interests from your browsing behavior on this website and use this information to promote third-party offers. Facebook Inc. may also combine the information collected via the pixel with additional information that Facebook Inc. has collected about you from other websites and/or in connection with the use of the social network "Facebook", so that Facebook Inc. may create a profile about you. This profile may be used for advertising purposes.
Facebook processes data in, among other places, the USA. The lawfulness and security of data processing may therefore be subject to risks. To ensure compliance with the provisions of the GDPR regarding data transfers to third countries, Facebook uses in particular so-called standard contractual clauses approved by the EU Commission.
Further information can be found here: Your Online Choices
For more information about the Facebook Pixel plug-in and Facebook's social media services, please visit: Facebook Business - Facebook Ads Pixel and Facebook Business Help - Facebook Pixel
You can find Facebook's privacy policy here: Facebook Privacy Policy
Information on how to manage Facebook settings can be found here: Managing Your Facebook Settings
Advertising Networks
DGNFOG works with (or may in the future work with) network advertisers, ad agencies, analytics service providers and other vendors to provide us with information regarding traffic on the Service, including pages viewed and the actions taken when visiting the Service; to serve our advertisements on other web sites, within mobile apps and elsewhere online; and to provide us with information regarding the use of the Service and the effectiveness of our advertisements.
When you are using our free accounts, that include advertisements, our service providers may collect certain information about your visits to and activity on the Service as well as other websites or services, they may set and access their own tracking technologies on your device (including cookies and web beacons), and may use that information to show you targeted advertisements. Some of these parties may collect Personal Information when you visit the Service or other online websites and services. We may also share certain Non-Identifying Information with these parties, including Hashed Information, in connection with the services they provide to us.
While we may use a variety of service providers to perform advertising services, some of these companies are members of the Network Advertising Initiative (“NAI”) or the Digital Advertising Alliance (“DAA”) Self-Regulatory Program for Online Behavioral Advertising. You may want to visit http://www.networkadvertising.org/managing/opt_out.asp, which provides information regarding targeted advertising and the “opt-out” procedures of NAI members. You may also want to visit or http://www.aboutads.info/choices/, which provides information regarding targeted advertising and offers an “opt-out” by participating companies in the DAA Self-Regulatory Program.
You may also opt-out by clicking http://preferences-mgr.truste.com/ (or if located in the European Union click http://www.youronlinechoices.eu/). Please note that opting out through these mechanisms does not opt you out of being served advertising, and you will continue to receive generic ads while online.
We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.
Your choices
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about the tabletop RPG community and our services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by using the subscription centre, via email: contact@dungeonfog.com
How you can access and update or delete your information
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. If you would like to make any changes to the data, if you change email address, or any of the other information we hold is inaccurate or out of date, you can login to your account in profile area of the DUNGEONFOG website.
Alternatively, please email us at contact@dungeonfog.com or by writing to Hadikgasse 108/3,1140 Vienna, Austria.
You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information. You may access, correct, or request deletion of your personal information by making updates to that information or by contacting DGNFOG through your online account. If you request to access all personal information you’ve submitted, we will respond to your request to access within 30 days. If you completely delete all such information, then your account may become deactivated. If your account is deactivated or you ask to close your account, you will no longer be able to use the service. If you would like us to delete your account in our system, you can do so through the DGNFOG service (once you logged in, visit “Profile” and then click on the close my account link). We will use commercially reasonable efforts to honor your request; however, certain information will actively persist on the service even if you close your account, including information in your public map folders and messages you posted to the forums. In addition, your personal information may remain in our archives and information you update or delete, or information within a closed account, may persist internally or for our administrative purposes. It is not always possible to completely remove or delete information from our databases. In addition, we typically will not remove information you posted publicly through or on the service (like in the forums or in the public map database). Bear in mind that neither you nor DGNFOG can delete all copies of information that has been previously shared with others on the service.
Public Profile
Once you share a map, a public profile will be created, that contains your profile image and your profile nick name, as well as information about other content that you may have shared (other maps & folders). Bear in mind that your nick name will be public and does not contain information that you do not want to share with others.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. The password is encrypted and we ourselves do not have access to your password aswell.
Community Forums
DUNGEONFOG provides you the opportunity to participate and post content publicly in forums, on blogs, through interactive features DGNFOG and through other communication functionality (“Community Forums”). You may choose, through such features or otherwise, to submit or post questions, comments, or other content (collectively, “User Forum Content”). Please note that certain information, such as your name and Profile may be publicly displayed on the Service along with your User Forum Content. Please note that your use of Community Forums is subject to the DGNFOG Forum Rules and our Terms of Service.
Note that anything you post to a Community Forum is public — others will have access to your User Forum Content and may use it or share it with third parties. If you choose to voluntarily disclose Personal Information in your User Forum Content or use Community Forums to link to your Profile, that information will be considered public information and the protections of this Privacy Policy will not apply.
To request removal of your personal information from our blog or community forum, contact us at contact@dungeonfog.com. In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.
Testimonials
We display personal testimonials of satisfied customers on our Service, in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at contact@dungeonfog.com.
Links to other websites
Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the EU. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in April 2024.
